Our Services

Much of the value in Systems Engaged’s proactive IT management and support comes from a unique and powerful managed services framework.

Remote agents, placed on your supported equipment, supply our managed services operations center with minute-by-minute reports of the health and activity of your network and its resources. The agents also allow us to perform essential maintenance, remotely and on a schedule that conforms to your business needs.

Planning

Information Technology represents a significant investment for any small business or non-profit concern. And the state of the art is constantly evolving. We are committed to helping our clients get the most return on their investment by helping them develop IT strategies that anticipate future needs and match them with current and emerging technologies.

We establish and help enforce standards specific to your company in order to achieve and maintain compatibility and interchangeability at all levels: operational, procedural and technical.

Essential to your overall IT plan are the measures we develop to help you recover from a disaster and ensure business continuity. We provide a thorough assessment of vulnerabilities in your computing environment and design solutions that meet your unique needs and budget.

Procurement

Once we know your business needs, we research and design solutions to meet those needs. We take care of soliciting quotes and our relationships with vendors give you buying power reserved for larger organizations.

Deployment

Let us deploy your custom solution, ensuring a smooth transition from your existing equipment and environment to your new one. We even take care of exporting your valuable data from old systems to new. And your new equipment is automatically entered into our asset tracking system to provide you with an accurate record of all your IT assets.

Management

Utilizing our unique automation framework, Systems Engaged provides your organization with a range of proactive, preventative services designed to optimize your technology investment and maximize the productivity of your people. Utilizing industry standard best practices, daily, weekly monthly tasks are automated and scheduled.

Monitoring and Protection

As tasks are performed, valuable data is gathered to spot trends and patterns, allowing us to anticipate problems which we can be used to plan system changes or enhancements. We monitor all elements of your IT environment 24 hours a day, 7 days a week, 365 days a year, reducing or eliminating surprises that may adversely impact your organization.

Support

We resolve many problems even before you notice them. Otherwise, quick resolution to any issue begins with a click of your mouse. Live, real-time assistance is available when you start a trouble ticket or open up a chat window. We can instantly take remote control of your computer while you watch. If you can't reach us with your mouse, or prefer speaking with someone, a real, local human being is just a phone call away. E-mail support is available for less urgent requests for assistance or information. Learn more »